At Bellavique Milano, customer satisfaction is our highest priority. We stand behind the quality of our products and aim to provide a smooth and transparent return experience.
Please review the policy below carefully before making a purchase.
1. Return Window
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
The item must be unused and unopened
The product must be in its original packaging
Proof of purchase (order confirmation or receipt) is required
Returns that do not meet these conditions may not be approved.
2. Non-Returnable Items
Due to hygiene and safety standards within the beauty & health industry, the following items are non-returnable:
Opened or used beauty/skincare products
Personal care items once unsealed
Final sale or promotional clearance items
Gift cards (if applicable)
These policies ensure product safety and quality for all customers.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email: bellaviquemilano567@gmail.com
Please include:
Your order number
Clear photos of the issue
A brief description
After verification, we will provide either:
A replacement at no additional cost, or
A full refund to your original payment method
4. Return Authorization Process
All returns require prior approval.
To initiate a return request:
Contact our support team via email
Wait for confirmation and return instructions
Ship the product to the provided return address
Unauthorized returns may be refused.
5. Refund Processing
Once we receive and inspect your return:
You will receive email confirmation
Approved refunds will be processed to the original payment method
Refunds typically appear within 5–10 business days, depending on your bank or card provider
Original shipping fees are non-refundable unless the return is due to our error.
6. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
7. International Orders
For international returns, customers are responsible for:
Return shipping costs
Customs duties (if applicable)
Shipping fees are non-refundable unless the return is due to our mistake.
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At Bellavique Milano, we are committed to maintaining premium standards in both product quality and customer care.
